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What is FinnectPOS and how does it work?

FinnectPOS is a comprehensive point-of-sale system that combines hardware and software to process transactions, manage inventory, track sales, and provide business insights. It works by connecting your payment terminals, card readers, and mobile devices to our secure cloud platform.

FinnectPOS works with a wide range of hardware including tablets, smartphones, and dedicated POS terminals. We also offer certified hardware packages, but you can often use your existing devices. Our team will help you determine the best setup for your business.

Yes! FinnectPOS includes e-commerce integration that allows you to sell online and sync your inventory across all channels. You can manage both in-store and online sales from a single dashboard.

Absolutely. We use bank-level security with 256-bit encryption, PCI DSS compliance, and regular security audits. Your data is stored in secure, redundant data centers with 24/7 monitoring and automated backups.

What are the pricing plans for FinnectPOS?

We offer three main plans: Basic ($29/month), Professional ($79/month), and Enterprise (custom pricing). Each plan includes different features and support levels. All plans include payment processing, with competitive transaction fees.

No hidden fees! Our pricing is transparent. You only pay the monthly subscription and standard payment processing fees (2.6% + 10¢ per transaction). Hardware can be purchased or leased separately.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle. If you upgrade mid-cycle, we’ll prorate the difference.

Yes! We offer volume discounts for businesses with multiple locations. The more locations you have, the bigger the discount. Contact our sales team for a custom quote.

What happens if my internet connection goes down?

FinnectPOS includes robust offline mode. You can continue processing transactions, accessing customer data, and managing inventory without internet. All data automatically syncs when your connection is restored.

We offer pre-built integrations with popular accounting software (QuickBooks, Xero), e-commerce platforms (Shopify, WooCommerce), and many other business tools. Custom integrations are available through our API.

FinnectPOS works on iOS (iPhone/iPad) and Android devices. We recommend devices with at least 2GB RAM and running iOS 12+ or Android 8.0+. Our mobile card readers connect via Bluetooth.

We release updates regularly – typically every 2-4 weeks. Updates are automatic and include new features, security enhancements, and bug fixes. Critical security updates are deployed immediately.

What kind of support do you provide?

We offer comprehensive support including 24/7 live chat, phone support during business hours, email support, video tutorials, and extensive documentation. Enterprise customers get dedicated account managers.

Response times vary by plan: Basic (24 hours), Professional (4 hours), Enterprise (1 hour). Critical issues affecting payment processing are prioritized and typically resolved within 2 hours regardless of plan.

 
Yes! We provide comprehensive training materials including video tutorials, user guides, and live training sessions. Enterprise customers receive on-site training. We also offer ongoing webinars for all users.

Absolutely! Our onboarding team provides setup assistance for all customers. This includes hardware configuration, software setup, data migration, and staff training. The process typically takes 1-2 business days.

What is Clover?

Clover is a system designed for businesses to process payments, manage inventory, track sales, and more. It’s an all-in-one solution.

Yes, Clover devices are designed with security in mind. They support end-to-end encryption, tokenization, and PCI DSS compliance.

Software updates are typically installed automatically, but you can check manually through the device’s settings menu.

If your Clover device malfunctions, it is covered by a warranty, and Clover support can help you troubleshoot or replace the device.

Yes, you can add business logos, custom messages, and branding to receipts.

Yes, Clover devices allow customers to add tips before completing a transaction.

 
 

Yes, Clover devices allow customers to add tips before completing a transaction.

 
 

From the Clover Dashboard you can assign roles (manager, cashier, etc.), manage access to reports, and track hours.

 
Restart the device, check Wi-Fi, ensure software is updated, or contact technical support if the issue persists.
You can add products manually, import from spreadsheets, manage stock levels, and set reorder alerts.
You can download apps from the Clover App Market, customize receipts, adjust tax rates, discounts, and more.
You can add products manually, import from spreadsheets, manage stock levels, and set reorder alerts.
You can download apps from the Clover App Market, customize receipts, adjust tax rates, discounts, and more.

Reports are available on the POS terminal or Clover Dashboard, covering sales, inventory, employees, and customers.

Contact Clover Support immediately to suspend access, lock the account remotely, and request a replacement device.

Common reasons include insufficient funds, expired cards, incorrect info, poor connection, fraud prevention, or processor issues.

Large transactions may be temporarily held for fraud checks. Merchants may need to verify the transaction before release.

What is Clover Flex?
Clover Flex is a portable, all-in-one POS device with payment processing, receipt printing, and management features.

It accepts chip, magstripe, and contactless payments including Apple Pay and Google Pay.

Typically 8–10 hours with regular use; charging takes about 2–3 hours.

 

Yes, via the Clover App Market you can add inventory, loyalty, accounting, and more apps.

Yes, with individual accounts, roles, and permissions.

Yes, it supports orders, tips, and check splitting.

Yes, you can track stock, set alerts, and generate reports.

Yes, it provides sales, inventory, and customer reports in real time.

It syncs data with Clover Station, Mini, and others
What is the Clover Mini?

A compact POS terminal that processes payments, tracks sales, and manages inventory.

Credit/debit cards (chip, swipe, contactless), gift cards, mobile wallets, checks, and cash.
Yes, it integrates with accounting, inventory, and e-commerce apps via the App Market.
Yes, with built-in features and optional apps
Yes, via the Clover Dashboard to adjust menus, shortcuts, and layout.
What is the Clover Station Solo?
A POS system with touchscreen, card reader, and software for sales, inventory, and customers.

Yes, it integrates with Mini, Flex, and peripherals.

Yes, it integrates with Clover Online Store for e-commerce.

Yes, with tracking, alerts, and categories.
Cards (chip, swipe, contactless), mobile wallets, gift cards, and cash.

Yes, through the Clover Dashboard online.

What is the Clover Station Duo?

An advanced POS with dual screens for merchants and customers.

Yes, via Clover Online Store integration.
Cards (chip, swipe, contactless), mobile wallets, gift cards, and cash.
It includes tools to track stock, set alerts, and sync across devices.
Yes, with roles, permissions, and hour tracking.
Yes, printers, scanners, cash drawers, and other Clover devices can be connected.
What is the Clover Compact?

It’s more space-saving and mobile, ideal for retail or food trucks.

A small, portable POS system with card reader and touchscreen.

Yes, it integrates with Clover Online Store.

Cards (chip, swipe, contactless), mobile wallets, gift cards, and cash.
Does it support inventory management?
Yes, with tracking, low-stock alerts, and syncing.
Yes, with access levels, time tracking, and payroll.

Yes, with access levels, time tracking, and payroll.

Yes, it’s portable and easy to set up for pop-ups or trucks.
What is Clover Go?

A mobile POS with card reader and app, ideal for on-the-go businesses.

How does Clover Go work?

The reader connects to a phone/tablet via Bluetooth and works with the Clover Go app.

Chip, magstripe, contactless, and gift cards.

It’s designed for in-person, but can integrate with Clover Online Store.c

Yes, iOS 11+ and Android 7.0+.

Yes, invoices can be created and sent from the app.

Yes, through Clover Dashboard. Advanced inventory requires other devices.
Yes, syncing with Station, Mini, and others.
Updates come via App Store or Google Play.
Yes, with multiple readers and phones under one account.
Yes, compact and portable for trucks, pop-ups, and services.
What is the Clover Kiosk?

A self-service POS where customers place orders, pay, and print receipts.

 
 
 
 
 
 
 
 

Self-ordering, payment processing, receipt printing, order tracking, customizable UI.

 
 
 
 
 
 
 
 
 

Customers interact with a touchscreen, customize orders, and pay directly.

 
 
 
 
 
 
 
 
 
 

Yes, it supports both functions.

 
 
 
 
 
 
 
 
 
 
 

It syncs with Clover Station, Flex, and Mini.

 
 
 
 
 
 
 
 
 
 
 
 

QSRs, cafes, food courts, and retail with high traffic.

 
 
 
 
 
 
 
 
 
 
 
 
 

Yes, with branding, logos, menus, and promos.

 
 
 
 
 
 
 
 
 
 
 
 
 

Yes, toppings, sizes, and ingredients can be adjusted.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

It reduces wait times, improves accuracy, and supports upselling.

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Yes, orders sync across POS and Dashboard.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Primarily card/mobile, but cash drawers can be integrated.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
What is the Clover Kitchen Display?
A digital system showing real-time orders for kitchen staff, replacing paper tickets.
Orders from Clover POS appear instantly on the display for staff to prepare.
Improved accuracy, faster prep, less paper waste, and real-time updates.

Yes, with organization by time, priority, or station.

Yes, it works with Station, Mini, Flex, etc.
Yes, with layouts, station views, and display options.
Yes, across kitchen areas like grill, prep, or bar.
Yes, customizations and dietary requests are shown in real time.

Yes, with timestamps and countdowns.

It stops receiving new orders until reconnected, then syncs pending ones.

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